Voice and accountability

HelpAge International supports older citizen monitors to collect data about the social protection schemes available to them in their countries. This evidence is used by older people to advocate with local officials for improvements in implementation of social protection schemes, and at national level to advocate for long-term change in social protection policy design and operations. 

Why do voice and accountability matter?

Strengthening voice and accountability in social protection is important for:

  • ensuring programmes function effectively by helping to reduce error, fraud and corruption
  • ensuring that social protection recipients receive the right amount of cash regularly, reliably and accessibly
  • improving policy design. 

Voice and accountability can also contribute to broader efforts to build trust in the state and strengthen state-society relations. Having a voice on issues that affect our lives is central to our dignity and self worth and is fundamental to rights-based social protection.

Find out more about voice and accountability in social pensions in our Pension Watch briefs or by exploring the data collected by older citizen monitors.

Explore citizen generated data through our country dashboards


Kenya universal pension launch

Explore older citizen-generated data from monitoring of the Older Person's Cash Transfer in Kenya.

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Mozambique pension distribution

Explore older citizen-generated data from monitoring of the Programa Subsídio Social Básico (Basic Social Subsidy Programme) in Mozambique.

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Uganda pension distribution

Explore data from surveys and focus groups carried out by older citizen monitors with recipients of the Senior Citizens Grant in Uganda.

Read more >


Pension distribution in Zanzibar, Tanzania  Coming soon.

Key resources on voice and accountability

Pension Watch briefing 18: Uganda (907kb)

Pension Watch briefing 17: Mozambique (Portuguese) (1.1mb)

Pension Watch briefing 16: Kenya (742kb)

Older citizen monitoring: achievements and learning (1.5mb)

Social accountability in the delivery of social protection (Development Pathways): Research report and literature review

Read our briefings on social pensions